Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners

FNSSMS515 Mapping and Delivery Guide
Support trustees in selecting and monitoring performance of outsourced services

Version 1.0
Issue Date: May 2024


Qualification -
Unit of Competency FNSSMS515 - Support trustees in selecting and monitoring performance of outsourced services
Description
Employability Skills
Learning Outcomes and Application This unit describes the skills and knowledge required to support authorised representatives in assisting self-managed superannuation fund trustees to establish the scope and required performance criteria for an outsourced service. It involves selecting and engaging outsourced suppliers and monitoring the performance of the outsourced services provided. It does not require expertise in the functions of the outsourced service providers.The unit applies to those who use research and organisational skills to plan and monitor outsourced or specialist services.No licensing, legislative or certification requirements apply to this unit at the time of publication.
Duration and Setting X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting.

Skills in this unit must be demonstrated in a workplace or simulated environment where the conditions are typical of those in a working environment in this industry.

This includes access to:

organisational policies and procedures

industry software packages.

Assessors of this unit must satisfy the requirements for assessors in applicable vocational education and training legislation, frameworks and/or standards.

Prerequisites/co-requisites
Competency Field
Development and validation strategy and guide for assessors and learners Student Learning Resources Handouts
Activities
Slides
PPT
Assessment 1 Assessment 2 Assessment 3 Assessment 4
Elements of Competency Performance Criteria              
Element: Assist in establishing scope for outsourced services
  • Determine extent to which selected activities are currently being conducted by trustees or by outsourced services
  • Identify activities within fund that can or must be outsourced, and determine scope of prospective outsourced services
  • Identify legislative requirements relating to prospective outsourced services
  • Make recommendations on scope of outsourced services according to fund requirements
  • Discuss recommendations and prepare engagement criteria for authorised representative
  • Define and document scope of expertise required from outsourced services
  • Establish and document performance standards for provision of monitoring service standards and performance outcomes of outsourced services
  • Establish and document monitoring and measuring processes for performance outcomes of outsourced services
  • Establish and document reporting processes of outsourced services
  • Prepare briefing documents and supply to outsourced services
       
Element: Assist in selecting and engaging outsourced suppliers
  • Support authorised representative in assisting trustee to select suppliers of outsourced services against established criteria
  • Engage outsourced suppliers according to operational guidelines
  • Brief outsourced suppliers on required service performance standards and ensure clarity of requirements
  • Obtain trustee confirmation of outsourced services in place and working implications from authorised representative
       
Element: Assist in monitoring performance of outsourced services
  • Review and evaluate performance outcomes of outsourced services against performance standards
  • Establish further review periods to re-evaluate as necessary
  • Negotiate and document required changes in services with authorised representative
  • Document and assist authorised representative to communicate supplier performance to trustee according to organisational policies and procedures
       


Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

The candidate must demonstrate the ability to complete the tasks outlined in the elements, performance criteria and foundation skills of this unit, including evidence of the ability to:

assist authorised representative(s) to support at least three different trustees in selecting an outsourced service and in monitoring its performance.

The candidate must be able to demonstrate knowledge to complete the tasks outlined in the elements, performance criteria and foundation skills of this unit, including knowledge of:

legislative and regulatory requirements and industry codes of practice relating to engaging with specialist outsourced services, including compliance and reporting requirements for a self-managed superannuation fund under superannuation, taxation and corporations’ laws including:

Superannuation Industry (Supervision) (SIS) Act

organisational policies and procedures relating to selecting and monitoring outsourced services, including communication, documentation and procedure requirements

scope, role and responsibilities of outsourced service providers

performance management procedures relating to outsourced service providers

relationship between actuary, auditor and trustee.


Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assignment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)


Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.
Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Determine extent to which selected activities are currently being conducted by trustees or by outsourced services 
Identify activities within fund that can or must be outsourced, and determine scope of prospective outsourced services 
Identify legislative requirements relating to prospective outsourced services 
Make recommendations on scope of outsourced services according to fund requirements 
Discuss recommendations and prepare engagement criteria for authorised representative 
Define and document scope of expertise required from outsourced services 
Establish and document performance standards for provision of monitoring service standards and performance outcomes of outsourced services 
Establish and document monitoring and measuring processes for performance outcomes of outsourced services 
Establish and document reporting processes of outsourced services 
Prepare briefing documents and supply to outsourced services 
Support authorised representative in assisting trustee to select suppliers of outsourced services against established criteria 
Engage outsourced suppliers according to operational guidelines 
Brief outsourced suppliers on required service performance standards and ensure clarity of requirements 
Obtain trustee confirmation of outsourced services in place and working implications from authorised representative 
Review and evaluate performance outcomes of outsourced services against performance standards 
Establish further review periods to re-evaluate as necessary 
Negotiate and document required changes in services with authorised representative 
Document and assist authorised representative to communicate supplier performance to trustee according to organisational policies and procedures 

Forms

Assessment Cover Sheet

FNSSMS515 - Support trustees in selecting and monitoring performance of outsourced services
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:


Assessment Record Sheet

FNSSMS515 - Support trustees in selecting and monitoring performance of outsourced services

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: